Reason for Recognition? A frequent patient came into the clinic today for Jen's assistance. This patient received an automated phone call and was confused by what he heard. The patient came in frustrated unsure of what appointments he had scheduled for tomorrow and where to go for them. The patient left confident knowing where and when to go, and was super grateful for the personal assistance Jen gave him. Way to go Jen, our patients love you!

Behavior Of Excellence demonstrated: Community Focused/Driven