Category: APPLAUSE CARD

Reason for Recognition? While working in the call center yesterday, a patient's wife told me how much she enjoys and appreciates FirstLight. Stating that "since it became FirstLight, the care we have received has been wonderful and all the employees are always so kind and willing to go the extra mile for their patients. It really is appreciated."

Behavior Of Excellence demonstrated: Community Focused/Driven

Reason for Recognition? I have to thank all 3 of you wonderful ladies for your support and help you have given me the last couple weeks. Together we were able to keep records flowing in the charts, and in the hands of the providers and nurses, in a fairly decent manner. I hate to think what it would have been like with you! You are all the best!

Behavior Of Excellence demonstrated: Teamwork

Reason for Recognition? Lisa calmly explained to a patient the need for their eye exam in order for them to receive what they needed/wanted and eliminated any confusion the patient had.

Behavior Of Excellence demonstrated: Professional

Reason for Recognition? Thank you, thank you for all you do in prepping for Joint Commission!

Behavior Of Excellence demonstrated: Professional, Teamwork

Reason for Recognition? We have the greatest health information staff. They are the kindest, sweetest, most helpful people I know. I just want them to know how much they are appreciated. They never get short with you and they work so hard to assist with what is needed.

Behavior Of Excellence demonstrated: Teamwork

Reason for Recognition? Cassie was working in the clinic and came over to Urgency Services to comfort a patient that was having a rough time. Cassie sat and talked with the patient until she was able to calm down and feel better. Cassie is always going the extra mile to ensure our patients get the best care possible.

Behavior Of Excellence demonstrated: Engaged

Reason for Recognition? A patient was transported to Duluth and her walker was forgotten here at FirstLight. The walker was of great importance to her and vital that she have it in her possession. Jamie heard about the situation and offered to deliver the walker to her after his work hours.

After rounding with the patient via telephone, she stated she was very pleased and said: "he was so wonderful." Not only did he deliver, but he took the time to sit and visit with her for awhile before he returned.

Thank you Jamie for making a huge impact on this patient.

Behavior Of Excellence demonstrated: Community Focused/Driven

Reason for Recognition? Thank you so much for the awesome job on the window, you rock...you're the best!

Behavior Of Excellence demonstrated: Professional

Reason for Recognition? Thank you both for helping a patient over your lunch break get her refills and her labs done. The patient was here for a different appointment and she really appreciated you guys doing that so she did not have to make another trip with the bad weather/roads.

Behavior Of Excellence demonstrated: Teamwork

Reason for Recognition? Thank you both for helping me with two discharged rooms in ER. I really appreciated your help. Great team work!

Behavior Of Excellence demonstrated: Teamwork