Category: APPLAUSE CARD

Reason for Recognition? Had a patient with family that received bad news and I asked Brandi to do the lab draw in the patient room to respect their privacy during the tough time. She did and was very sweet and accommodating to family.

Behavior Of Excellence demonstrated: Professional

Reason for Recognition? There was an elderly patient that came in and Becky was more than willing and happy to have the patient relax in the waiting area and sit by him to privately discuss his demographic/check in info so he didn't have to stand by the front desk. The patient hugely appreciated that gesture.

Behavior Of Excellence demonstrated: Engaged

Reason for Recognition? We had a patient at the eye clinic today who spoke highly of FirstLight. She said when she walks through the halls at the Mora campus all of the employees are smiling and polite. She was also impressed with the new rehab facility and is looking forward to the courtyard.

Behavior Of Excellence demonstrated: Engaged

Reason for Recognition? Thank you for all your hard work! The new cafeteria and food selections are very enjoyable. Especially the ice cream treats.
You all did a great job with the busy lunch rush. Your smiles and hard work are very appreciated!

Behavior Of Excellence demonstrated: Professional

Reason for Recognition? A frequent patient came into the clinic today for Jen's assistance. This patient received an automated phone call and was confused by what he heard. The patient came in frustrated unsure of what appointments he had scheduled for tomorrow and where to go for them. The patient left confident knowing where and when to go, and was super grateful for the personal assistance Jen gave him. Way to go Jen, our patients love you!

Behavior Of Excellence demonstrated: Community Focused/Driven

Reason for Recognition? Bonnie was able to leave her work station and solve a problem with our visual field machine to help our patient, done with a smile!

Behavior Of Excellence demonstrated: Teamwork

Reason for Recognition? Ashley read a book to two little siblings in the lobby while their mother finished her appointment. Way to go Ashley!

Behavior Of Excellence demonstrated: Community Focused/Driven

Reason for Recognition? I am always so impressed by how Julie steps up to take on new patients and get them in at the last minute, even when her schedule is at the maximum. Her patients love and trust her and she does an excellent job managing more than most could. You rock Julie!

Behavior Of Excellence demonstrated: Teamwork

Reason for Recognition? Mindy was able to help with a scheduling issue so it would be possible for me to attend my preschooler's graduation! Mindy is always a big help with scheduling and is very much appreciated!

Behavior Of Excellence demonstrated: Teamwork

Reason for Recognition? Thanks so much for covering for me while I got my CPR online training done! You guys are the best!!

Behavior Of Excellence demonstrated: Teamwork