Category: APPLAUSE CARD

Reason for Recognition? Health Information wants to recognize Pam for hanging in there and doing such an exceptional job holding down the ROI ship! In an overwhelming situation she always had a smile and friendly response to patients and her co-workers.

Behavior Of Excellence demonstrated: Engaged

Reason for Recognition? A patient was fit into Amy McDaniel's schedule for an injury and upon leaving told Merri Kate that she rocked and could not have been more happy with the care he received. Way to go MK and Amy!

Behavior Of Excellence demonstrated: Engaged

Reason for Recognition? Thank you for taking excellent care of my son this weekend. You made him feel very cared for.

Behavior Of Excellence demonstrated: Professional

Reason for Recognition? A patient made a point to stop back at the front desk to let us know that Theresa was very polite and kind and one of the best nurses she has had for a while. This patient was new to FirstLight. Thank you Theresa for making a great impression and making her feel comfortable!

Behavior Of Excellence demonstrated: Professional

Reason for Recognition? Thank you for being dedicated to our patients as the floor and ER have been very busy this week. Staff continues to have positive attitudes with smiles, laughs and coffee. Thank you once again for putting our patients first.

Behavior Of Excellence demonstrated: Teamwork

Reason for Recognition? We are a Team - They worked together to ensure a patient was taken care of. Everyone was helpful, understanding, positive and accommodating. What a great team!!

Behavior Of Excellence demonstrated: Teamwork

Reason for Recognition? Lynette did a good job handling multiple discharges on a very busy day on the hospital floor. Lynette's hard work & attention to detail is greatly appreciated.

Behavior Of Excellence demonstrated: Teamwork

Reason for Recognition? Thank you so much for going above and beyond to clean the room. I certainly appreciated that and everything else you did for that patient.

Behavior Of Excellence demonstrated: Teamwork

Reason for Recognition? As we were having morning coffee, we saw an elderly couple trying to get to PT through the courtyard. The elderly man could no longer walk and his wife was trying to push him in a walker with no avail, so he was getting up to cut across the grassy area. Cindy ran out and said she would get a wheel chair and to just wait. She then pushed him to his ECHO appointment to which the wife was really grateful. Great work Cindy!

Behavior Of Excellence demonstrated: Engaged

Reason for Recognition? I had a patient yesterday that raved about how fantastic Lisa was with his blood draw. The patient stated he is a "hard-stick" when it comes to drawing blood and it is always painful for him. This was not the case with Lisa and the patient wanted her to know how fabulous of a job she did... Way to go Lisa :)

Behavior Of Excellence demonstrated: Professional