Category: Admin

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Office Moves

There have been offices rearranged over the last week in order to accommodate for an additional office in the Human Resources/Business Office hall.
• Deb Wright, Health and Wellness Coordinator, has moved into the front of marketing’s office.
• Korissa Matykiewicz, Quality Services Assistant, Amanda Strom, Quality Reporting Specialist, and Sue Belford, Privacy Officer/ Billing/Coding, have moved into the previous WellnessFirst space.
• Joshua Asp, VP of Finance will be located in the new office space.

Thank you to all involved!

Office Moves

With Dr. Kampa and Dr. Gaalswyk starting in September and in need for office space; there have and continue to be some desk moving within the Mora clinic. 

These changes will allow pharmacy to have a designated space to meet with patients.  Please see the changes below:

•  Last week Kris, Mindy and Michelle V moved into the previous triage space (Room 147). 
• Dawn Brown moved to Kris’ old desk and Juanita is moving to Mindy’s old desk (Room 155).
• Niskanen will move to the back hallway (Juanita & Deb A’s previous space) on Friday (9/9) (Room 149).
• Kampa starts next week and will be sharing an office Dr. Mullin (Room 127). 
• Pharmacy (MTM) will start seeing patients in Dawn and Michelle’s previous office once the desk is complete (Room 152). 
• Gaalswyk will share an office with Dr. Allen (Room 184 )

 Other moves happening in September:

• Alicen Himmelspach (Referral Specialist) will move to the previous scheduling area (area 132)
• Mary Tramm (Patient Financial Representative) will move to her office (room 121) and Care Coordination will take Mary’s office (Room 119), allowing Care Coordination to meet with patients and family right in their office space as the meeting room space is limited on many occasions.

 

The Minnesota Department of Health announced on June 23rd that FirstLight Health System was certified as a Health Care Home.  The certification includes all of FirstLight campuses located in Hinckley, Mora and Pine City.

A “Health Care Home (HCH),” also called a “Medical Home” is not a building, house, hospital or nursing home, but rather an approach to health care where primary care providers (PCP, i.e. doctor/nurse practitioner), families and patients work in partnership to plan, coordinate care, provide continuous access which will result in improved health outcomes and reduced health costs over time. Patients of all ages with chronic or complex health conditions, disabilities or specialized health needs will have access to a dedicated Care Team that includes a PCP, a care coordinator (social worker/nurse), spouse/family member(s), pharmacists, and additional health care professionals directly involved in their care.  Enrollment in a Health Care Home is voluntary and your provider will suggest if he/she thinks who would best benefit from this type of care.

This program, which started developing early in 2015, was funded by a grant received from the Minnesota Department of Health (MDH) for those health and social service organizations that show they are committed to practicing transformation and integration of care while being responsive to local health needs. A dedicated staff who took ownership to ensure its certification include: Dr. Danielle Bergman (Physician Champion), Katie Dvorak (Doctor of Pharmacy), Jen Peterson (Social Services Supervisor), Jen Friday (RN, Nurse Care Coordinator), Diane Bankers (VP of Nursing Services), Julie Ray (Clinic services Manager), Sandy Zutz-Wiczek (Chief Operating Officer), Stacey Heins (Patient Access Manager), Julie Miller (Certified Diabetes Educator) and Sheila Peterson (Business Office Supervisor).  The final review and subsequent certification from the Department of Health took place thru an audit in late June.

“Having FirstLight as a certified HCH, plays an important role for advancing Healthcare’s Triple Aim fundamentals improving patient experience and the overall health of our population”, comments Jen Peterson, Social Services Supervisor.

For more detailed information regarding Heath Care Home visit:  http://www.health.state.mn.us/healthreform/homes/index.html

 

Number:  8393119 has not been claimed

Check your pockets–this is for a $50 Grand Casino Gift Card

 

We are ½ way through the year of presenting each of the 4 components of the Behaviors of Excellence.  Overall, the feedback has been incredibly positive and we, within the Behaviors of Excellence committee are excited to continue seeing our organization change and grow with these common foundations.

 

 

 

We are Engaged Employees

Make eye contact, smile, and greet everyone using their names if known
Introduce ourselves, explain the care or service, and duration
Lead by example by exceeding the expectations of employees and the community
Create positive energy by actively listening, being open minded, and dedicated
Assist our facility to maintain a clean and welcoming appearance
Utilize resources wisely, are punctual, committed, and prompt with all communication
Adapt to change with enthusiasm
Accompany others to their destination

We are Professional

Grow from experiences and seek new knowledge and skills
Represent FirstLight with integrity at work and in the community
Create positive first and lasting impressions
Respect the ideas, opinions, expertise, and diversity of others
Maintain a clean appearance, wear professional attire with a clearly visible badge
Use positive language, keep an upbeat tone, and avoid profanity

We are a Team

Partner with others to provide exceptional patient experience
Praise others by communicating their strengths and accomplishments
Positive, open minded and helpful when collaborating
Demonstrate care and empathy toward each other
Complete job duties and unplanned tasks in a timely manner
Respectful in every situation

We are Community Focused/Driven

Partner with patients and families in their care
Volunteer through FirstLight at community events
Communicate effectively recognizing that every interaction is important
Smile when on the phone or when meeting in person with others
Respect privacy, space, and interaction of others
Mindful that perceptions are reality and every interaction is important

Did you know? That we have a Notary Public within our organization?

Notary Public services are available to employees at no charge.  Please inquire with staff in the Health Information management department (HIM), HR, Clinic Admitting or Business Office.

Thank you to the 170 people who attended the employee forums, either in person or via web-ex!

A video will be uploaded for review this week, in case you missed it.

Click here to download the current plans for the building expansion.

• Level 2 Plan
• Level 1 Plan
• Site Plan

We welcome feedback, please reach out to your manager or send us a suggestion via the intranet!

 

 

 

 

Bring your winning ticket to Kris Bombard in Administration

Prize #1:

4 Twins tickets (for the Friday, June 3rd game, Twins vs. Tamp Bay Rays @7:10p) and 2 cool baseball Hats goes to:

8392824

Prize #2

4 Saints tickets with 2 cool baseball hats (for the Saturday, May 28th game, Saints vs. the Kansas City T-Bones @ 7:05p) goes to:

8392805

Prize #3

Spirit Lake Pub in Wahkon gift certificate goes to:

8392795