Reason for Recognition? I had a patient contact me at 4:15 last Friday saying that his pharmacy told him he needed a prior authorization to pick up one of this prescriptions. He was going to be out of the medication over the weekend and it was important that he not miss any doses. Janelle contacted the patient's insurance company and submitted an urgent PA over the phone right then and there. I think she even stayed late to do so! It was approved about a half hour later so that patient did not have to go without. Thank you for going above and beyond to ensure that our patient was taken care of!

Behavior Of Excellence demonstrated: Engaged