We are ½ way through the year of presenting each of the 4 components of the Behaviors of Excellence. Overall, the feedback has been incredibly positive and we, within the Behaviors of Excellence committee are excited to continue seeing our organization change and grow with these common foundations.
We are Engaged Employees
Make eye contact, smile, and greet everyone using their names if known
Introduce ourselves, explain the care or service, and duration
Lead by example by exceeding the expectations of employees and the community
Create positive energy by actively listening, being open minded, and dedicated
Assist our facility to maintain a clean and welcoming appearance
Utilize resources wisely, are punctual, committed, and prompt with all communication
Adapt to change with enthusiasm
Accompany others to their destination
We are Professional
Grow from experiences and seek new knowledge and skills
Represent FirstLight with integrity at work and in the community
Create positive first and lasting impressions
Respect the ideas, opinions, expertise, and diversity of others
Maintain a clean appearance, wear professional attire with a clearly visible badge
Use positive language, keep an upbeat tone, and avoid profanity
We are a Team
Partner with others to provide exceptional patient experience
Praise others by communicating their strengths and accomplishments
Positive, open minded and helpful when collaborating
Demonstrate care and empathy toward each other
Complete job duties and unplanned tasks in a timely manner
Respectful in every situation
We are Community Focused/Driven
Partner with patients and families in their care
Volunteer through FirstLight at community events
Communicate effectively recognizing that every interaction is important
Smile when on the phone or when meeting in person with others
Respect privacy, space, and interaction of others
Mindful that perceptions are reality and every interaction is important